FAQs
What currency are the prices on the website?
All prices are in EURO but you can change the currency with the tool in the corner of your screen.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are 2-5 days.
Tracking numbers will be updated 1-2 days after your order has been shipped. If you don't have a tracking number after 4 business days please Dm us on on Instagram or email us at 2kdepartment@gmail.com
can my order be returned?
We offer a 100% money back guarantee if the product is unworn & undamaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via Dm on Instagram or email at 2kdepartment@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please dm us or send us an email to 2kdepartment@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
All prices are in EURO but you can change the currency with the tool in the corner of your screen.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are 2-5 days.
Tracking numbers will be updated 1-2 days after your order has been shipped. If you don't have a tracking number after 4 business days please Dm us on on Instagram or email us at 2kdepartment@gmail.com
can my order be returned?
We offer a 100% money back guarantee if the product is unworn & undamaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via Dm on Instagram or email at 2kdepartment@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please dm us or send us an email to 2kdepartment@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.